 | Customer Service: Checking the Status of Your Order
Q: What is the status of my order?
A: Your order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order.
Q: How do I change or cancel my order?
A: Please contact our Customer Loyalty Department immediately if you need to change your order. Please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.
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 |  | Dear Zappos.com Customer Service, I just wanted to write and say a big "thank you" to you for the beyond positive experience I just had with you. I've always been a truly satisfied customer of Zappos.com, but this week you went above and beyond my expectations. After receiving a pair of shoes that were too small, I called for an exchange. Not only was it a simple process, the very next afternoon I had my new pair, and I had been upgraded to VIP status. Thank you, truly, for your consistent wonderful customer service. I will be a lifetime shopper with this company! Best, Jenny |  | ~ Jenny, May 29 2009
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