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Customer Service: Checking the Status of Your Order

    Q: What is the status of my order?
    A: Your order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order.

    Q: How do I change or cancel my order?
    A: Please contact our Customer Loyalty Department immediately if you need to change your order. Please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.



Thank you for the shipping upgrade... it is greatly appreciated and I will definitely continue to shop with Zappos with customer service such as this! Lise M.
~ Lise M., August 30 2009

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Zappos Core Values:

  1. Deliver WOW Through Service
  2. Embrace and Drive Change
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Build a Positive Team and Family Spirit
  8. Do More With Less
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  10. Be Humble