 | Customer Service: Checking the Status of Your Order
Q: What is the status of my order?
A: Your order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order.
Q: How do I change or cancel my order?
A: Please contact our Customer Loyalty Department immediately if you need to change your order. Please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes.
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 |  | What a nice surprise. I couldn't believe it when I saw my UPS man walking up my driveway with my new shoes less than 24 hours after I placed my order. Thank you for the highlight of an otherwise ordinary day as a stay at home mom with no time to shop or do things for myself. I placed my order after the kids were asleep around 9:30 and received two pairs of shoes when they had just gotten home from school around 3:30. I usually don't order online because I hate paying extra for shipping, and while I know the shipping must be built into the price of the shoes it just doesn't seem to hurt as much when the shipping is "free." Thanks for the quick shipping, service, and by the way I love my shoes and boots. |  | ~ Wendy M., September 21 2008
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