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Phone Contact Information

  • We are always here for you - 24 hours a day, 7 days a week, 365 days a year. We're a service company that just happens to sell shoes.
    1-800-ZAPPOS-1 (1-800-927-7671) or 702-943-7677

    Para un representante que habla español por favor llame 1-888-927-4104 o 702-943-7688.

    Haga clic aquí para Español
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  • Zappos.com Returns Dept.
    376 Zappos.com Blvd.
    Shepherdsville, KY 40165

    Please be sure to check our Return instructions if you need assistance.

I received a pair of boots a couple of days ago from Zappos.com and love them! I love Zappos and the people behind the scenes. I had a situation regarding a pair I needed for my daughter’s prom back in May and the staff was TERRIFIC, ready to help and satisfy. We received the high heels for my daughter, who is very picky! Loved the shoes, it all worked out well. I am in the process of ordering extra EEE shoes for my husband, dress shoes. Yes, I found all kinds to choose from. I am very excited, in fact, I am ordering this afternoon. Thank you Zappos!!!
~ Dawn W. , September 07 2008

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What are Zappos employees doing right now?

Zappos Core Values:

  1. Deliver WOW Through Service
  2. Embrace and Drive Change
  3. Create Fun and A Little Weirdness
  4. Be Adventurous, Creative, and Open-Minded
  5. Pursue Growth and Learning
  6. Build Open and Honest Relationships With Communication
  7. Build a Positive Team and Family Spirit
  8. Do More With Less
  9. Be Passionate and Determined
  10. Be Humble