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A Happy Zappos Customer Says:

"Dear Customer Service Team: I recently ordered a pair of Skechers for my granddaughter which were the wrong size, so I returned them. I want you to know that everyone I had contact with at your company from start to finish was courteous, knowledgeable, delightful to deal with and especially helpful with the return process. Your follow-up emails were wonderful; I wondered when the returned item would arrive, etc. and found your email today. I would certainly return to your site to order again. Many thanks for a job well done! My best, Roberta B. B., Coral Springs, Florida :)"

Roberta B. B., Dec 13, 2007

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