Super Service -
I ordered some shoes for my daughter for Christmas. I mistakenly ordered tan, I should have ordered brown. I called when the shoes arrived, explained my mistake and instantly the service rep ordered the correct shoe, and made the exchange. I was able to print a mailing label online and returned the wrong shoes. The correct ones arrived within two days. Overall the buying experience with Zappos is top rate. There was no problem at all with a return and at no additional cost. I highly recommend Zappos and my daughter loves the shoe.
Canadian Shoppers