 |  |  | I received a pair of gorgeous Hunter Huntress boots from my mum last Christmas. Living in the Pacific Northwest, the boots got lots of wear and became a staple on the many rainy days here. The buckle broke awhile back, but I never did anything about it, nervous to return my boots thinking I would have to go without them for weeks during the return process. I saw Zappos' CEO, Tony Hsieh, on Oprah last week and after hearing him brag about Zappos' insistence on incredible customer service, I thought I’d put his claim to the test. After calling your customer service team yesterday, I can truly say that Tony should have bragged more. The rep was extremely helpful and pleasant, he walked me through the return process, and I am shocked that I have a new pair of boots on the way to my house to replace my broken pair which I can return free of charge AFTER I receive the new ones. I don't have to go one single rainy day without my rain boots. Way to go, Zappos! I always knew you folks had the speediest deliveries, and I also always knew you had an amazing selection of footwear (in smaller sizes than most stores carry which is great for my tiny feet), but knowing that you are so generous with your returns will ensure my loyalty for years to come. I usually try to support local small businesses, but I know that no store here in Portland would care if I am happy months after my purchase. Thank you for a job well done. Sarah R. |  | ~ , October 30 2008
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