 |  |  | My husband and I watched the Oprah Show on Thursday afternoon and saw the CEO of Zappos being interviewed through Skype. He was so enthusiastic and upbeat about his company and when we saw that we could order shoes from his company, I decided to go browsing. We found two pair of men's golf shoes at a reasonable price and placed our order at 5:30 p.m. Exactly 24 hours later, the UPS delivery person was ringing our door bell with the new order. The golf shoes are very comfortable and look classy. We were so flabbergasted that Zappos upgraded the shipping at no extra charge and their return policy is fantastic. Your company has gone beyond what we could even imagine for superb customer service - you guys are great! From now on we will purchase our shoes from your company. Thank you, thank you for your dedication to small details - they really do make a difference. Mary J. |  | ~ Mary J., October 25 2008
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