 |  |  | Zappos has impressed me on all levels. Your prices, selection, availability, shipping speed, free shipping both ways, ease of finding items, the display of items and views, and your incredible service are the best. You are the benchmark of internet sales. I happened upon your website a couple of years ago when on a quest for buying my wife a Christmas present. She wanted navy blue shoes and had been frustrated with the local stores and major chains because navy was not an option. She is very particular about her clothes and she matches everything when she dresses - clothes, jewelry, belt, and shoes and not to have shoes that matched was bothering her. I found Zappos through a search and I was overwhelmed with options, options, options. We have been blown away ever since. We cannot say enough about your incredible website and what you have to offer. I have never written a letter of appreciation before because no one has ever deserved one. We cannot say enough about Zappos to our friends and colleagues and recommend you to everyone. |  | ~ , October 27 2008
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