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A Happy Zappos Customer Says:

"I have purchased two pair of shoes for a reasonable price in the last two months. You have upgraded the shipping each time. I just wanted to thank you for excellent products and customer service. It was an unexpected surprise that I appreciate greatly. I am a Ph.D. student in Marketing, so when I see companies like yours go so far to please its customers, I think I should let you know what a wonderful job you are doing in this competitive environment and difficult economy. You can get that when I need some additional shoes, I will be perusing your website again. Keep up the good work and do not forget to award your employees for their hard work. James"

James, Jan 13, 2009

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