 | Customer Service: Safe Shopping Guarantee
Is it safe to use my credit card?
Yes, shopping at Zappos.com is safe. Every credit card purchase on Zappos.com is covered by
our Zappos.com Safe Shopping Guarantee. See Guarantee details below.
Why is Zappos.com so safe?
Safe Technology: Our secure socket layer (SSL) software is
the industry standard and among the best software available today for
secure commerce transactions. It encrypts your credit card number so
that it cannot be read as the information travels over the Internet.
Guarantee Details:
- Under the Fair Credit Billing Act, your bank cannot hold you liable for
more than $50.00 of fraudulent charges. If your bank does hold you
liable for any of this $50.00, Zappos.com will cover the entire
liability for you, up to the full $50.00. Zappos.com will only cover
this liability if the unauthorized use of your credit card resulted
through no fault of your own from purchases made at Zappos.com while
using the secure server.
- In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its
reporting rules and procedures.
Privacy Policy:
Zappos.com respects your privacy and is committed to protecting it. For more detail, please see our Privacy Policy.
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 |  | I just wanted to say that Zappos.com has completely changed my perspective of online shopping. I've always been wary of doing it, thinking of all the shipping charges and problems that undoubtedly arise if I want to return something (not to mention possible scams), but Zappos has completely changed all of this for me. I heard about Zappos early 2007 when I bought myself a pair of Converse. Ever since then, I've been so impressed with the constant effort Zappos puts in to make sure every customer is satisfied, that I now try to buy everything from Zappos before I'm forced to look elsewhere. I always used to buy electronics from another store, but now I try to purchase them from Zappos, seeing as you guys are starting to carry them (which is a big plus for me, a HUGE tech junkie). I can't tell you how much I appreciate the effort of your great customer service employees and also how you guys still haven't changed your 365 day policy and free shipping both ways… even though you're starting to become pretty famous now. I plan to remain a Zappos.com customer for many years yet! ZAPPOS ROCKS!!! |  | ~ , August 28 2008
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