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A Happy Zappos Customer Says:

"Dear Zappos: That is why I keep coming back to your company. In all my purchases with your company, you have been thorough, helpful, courteous, and much, much more. I cannot tell you how many online services I use, some of them good, some of the bad, some just plain awful. But, you guys/gals really put yourself on the line each and every day with your incredible service. I have never had a problem with you. You order is always on-time. It sometimes feels as if the shoes are there before they are even ordered, if you can understand what I mean. Your return service and shipping is second to none. I applaud you greatly. I wish more companies would have the kind of work ethic, and business sense like yours. You will be around for a long, long time, and in economic times such as these, I hope that other businesses Can turn to some more "horse sense" to which you display. If anyone asks me where I get my kids shoes, I never hesitate to say, Zappos!! Regards and best wishes, David K"

David K, Feb 19, 2009

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