 | Customer Service: Zappos.com Shipping and Delivery
- What is the status of my order?
- How long will it be before I receive my order?
- Can I expedite my shipping?
- Do you ship to addresses outside the United States?
- Do you ship to PO boxes or Military APO/FPO addresses?
- What do you charge for shipping an order?
- What are the shipping charges for returning an order?
- Are there any shipping restrictions that I should know about?
- Q: What is the status of my order?
A: Your order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order.
- Q: How long will it be before I receive my order?
A: For standard shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to APO/FPO addresses.
- Q: Can I expedite my shipping?
A: The following shipping options are available when you check out. Expedited orders placed before 1 PM Pacific on a business day will be shipped out the same day. All other orders will be shipped out the next business day.
- Standard Shipping (delivery within 4-5 business days): FREE
- 1-Business Day Shipping and Handling: $25 per order
- 2-Business Day Shipping and Handling: $15 per order
- 3-Business Day Shipping and Handling: $7 per order
- USPS Priority Mail: $7 per order
Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or APO/FPO addresses. Please allow additional time for shipments to APO/FPO addresses.
- Q: Do you ship to addresses outside the United States?
A: We ship to all US States and Territories. Orders placed through Canada.Zappos.com can be shipped to Canada (For details, see: Canada.Zappos.com/cs_shipping.zhtml). For all other international shipping orders, an international shipping fee will be applied and extra terms and conditions will apply to your order. Read more about our international shipping charges and policies.
- Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
- Q: What do you charge for standard shipping an order?
A:
All orders shipped to a destination within the United States or its territories, or to APO or FPO addresses are shipped free of charge. Shipping charges apply to orders shipped to Canada (For details, see: Canada.Zappos.com/cs_shipping.zhtml).
- Q: What are the shipping charges for returning an order?
A: There are no return shipping charges for orders originally shipped to a destination within the United States or its territories, or to an APO or FPO address. Please note UPS return shipments must also be shipped from the United States. Return shipping charges apply to orders returned from Canada (For details, see: Canada.Zappos.com/cs_shipping.zhtml).
- Q: Are there any shipping restrictions that I should know about?
A: As regulated by the Department of Transportation, some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped to Alaska, Hawaii, P.O. Boxes, military addresses (APO, FPO), or US territories (i.e. Guam, Puerto Rico). Our policy is to ship these items via UPS Ground service. These items will be shipped separately from the balance of your order.
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 |  | Dear Zappos, You people are awesome! I placed my order yesterday at about 5pm online and my order arrived today about noon. Both my husband and I are very impressed. We really appreciate your quick service and thanks too for upgrading our shipping and handling. My husband hates to shop and since you carry his favorite Rockport shoes we will be ordering them from you in the future. You have a great selection also. |  | ~ Barbara K., September 04 2008
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